Shipping policy

At Ice Flow, we are committed to delivering your products safely and efficiently. This Shipping Policy explains how we handle shipping for all products purchased from our website, including The Freeze, The One, and Filters for The One.

Shipping Locations

We currently offer shipping to Puerto Rico and the United States. We do not ship internationally at this time. Please ensure your shipping address is within these regions to avoid delays or issues.

Processing Time

Orders are typically processed within 3-5 business days after payment is confirmed. Processing time may vary depending on the product ordered, availability, and the time required for quality checks. Once your order has been processed, it will be prepared for shipment.

Shipping Methods and Delivery Time

We use trusted carriers to ensure safe and timely delivery. Shipping times vary based on location within Puerto Rico or the United States. You will receive tracking information once your order has been shipped so you can monitor its progress.

Shipping Costs

Shipping costs are calculated at checkout based on the product and destination. Ice Flow strives to provide affordable and reliable shipping options for all customers.

Order Handling and Safety

Each product is carefully packaged to prevent damage during transit. Due to the size and weight of products like The Freeze and The One, please handle the shipment with care upon delivery.

Warranty

All products purchased from Ice Flow come with a 1 Year warranty covering manufacturing defects. For any warranty claims, please contact us at Ventas@Iceflowllc.com . Note that this warranty does not cover damages caused by misuse, neglect, or accidents.

Important Notes

No orders are refundable by any means. Please review product details carefully before purchasing.
For any questions regarding shipping, delivery, or product handling, contact our team at Ventas@Iceflowllc.com